FAQ

Searching for the right flooring shouldn’t feel like a chore. Too often, the process involves spending your weekends driving from one “big box” store to another, squinting at samples under harsh warehouse lights and trying to remember if that shade of oak actually matches your cabinets at home. We believe your time is more valuable than that.

At DOOR TO DOOR FLOORS, we’ve traded the traditional showroom for a more personalized approach, bringing the latest styles in hardwood, luxury vinyl, and carpet directly to your doorstep in Columbia, SC.

To help you get started on your home transformation, we’ve gathered answers to our most common questions below. If you have more, please contact us.

Frequently Asked Questions

We offer several convenient financing options, subject to credit approval. Customers purchasing flooring to sell a house find consumer financing very helpful because it can give them some financial cushion while the house is on the market. We also accept all major credit cards and do not charge processing fees.

We’re committed to delivering the highest level of service and value to our residential and commercial customers. We stock a deep inventory of first quality running line flooring styles that can be purchased at significant savings. We also take advantage of mill specials which include overstocks, discontinued, and manufacturer test market styles.

We have labeled all of our samples with Ribbons of Value® to show where they place in the competition for performance and luxury. Try our Residential Project Estimator for an instant estimate.

We provide a comprehensive range of high-quality flooring options for both residential and commercial projects, including:

Hardwood: Solid and engineered options for a timeless look.

Luxury Vinyl Plank (LVP) & Tile: 100% waterproof and highly durable.

Carpet: Various textures and fibers, including pet-friendly options.

Laminate: Scratch-resistant and budget-friendly.

Although we are primarily focused on serving Columbia, SC, we work outside the area when it makes sense for us and our customers. Our existing customers like us to perform work in their vacation homes in the mountains or on the coast because they know and trust us. We also perform commercial work throughout South Carolina and into bordering states.

If you are unsure if you are within our service radius, please call us at (844) 41-FLOOR to confirm.

Our Project Managers are adept at both the technical and design aspects of carpet and flooring.

We also have strong relationships with interior designers in the area and we’re happy to connect you. Working with an interior designer can be surprisingly affordable and may also save you time and money by avoiding mistakes. Our Designer Library was planned as the perfect space to choose flooring styles with your interior designer.

Regular Care and Maintenance – See resources below:

The Carpet and Rug Institute

National Wood Flooring Association

Shaw Industries: Laminate Flooring

Shaw Industries: Luxury Vinyl Flooring

Professional Cleaning – Call us for recommendations to trusted local providers.

Accidents (Spills or Damage) – Call us as soon as you can for guidance. Don’t panic — today’s carpet and flooring is designed to withstand more than you think. We’re here to help you.

Our Guarantee – 1-Year PLUS on installation. The “PLUS” is us — we are committed to doing the right thing and earning customers for life.

Manufacturer Warranties – Each manufacturer offers different warranty terms on their various styles. Flooring warranty terms range from 5 Years to Lifetime Transferable. If you suspect a manufacturing defect or performance warranty issue, please call us to schedule an inspection.

There is no charge for an appointment with your Project Manager. Taking measurements, presenting styles, and providing a proposal are an opportunity for us to earn your business. Try our Residential Project Estimator for a free instant estimate.

Your Project Manager will match your project with an experienced, background-checked, professional installation team and follow up to ensure that you love your new floor. Our installation teams are prepared to move large items like furniture and appliances. Your Project Manager will provide installation preparation tips for moving the smaller items ahead of time so installation day is as easy as possible.

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